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Wholesale VoIP Services


wholesale voip provider

Wholesale VoIP solutions are best suited for business that either have a large volume of VoIP minutes, hold a large inventory of phone numbers, or whose system require large channel capacities. Whether you are an ITSP, large call center, or an enterprise with a large volume of voice traffic, our services can help you reduce costs, improve reliability, and transform the way your business communicates on an IP platform.

Why Wholesale VoIP?


wholesale voip carrier

Compared to retail Voice Over IP solutions, wholesale VoIP typically provides access to lower rates, with discounts based on volume. Wholesale carriers will also provide greater technical and business flexibility allowing you to aggregate your traffic (wholesale VoIP minutes), burst in channels (concurrent calls), or resell these solutions. Depending on your preference, low flat-rate as well as A-Z rates are available.

How Can I Find the Best Rates?


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The first thing you need to know is that wholesale VoIP rates are based on volume: the more you buy, the more you'll save. It is typical that you be asked to commit to a certain monthly amount of traffic (in minutes or in cost) in order to qualify as a wholesale customer. It is also not uncommon for carriers to ask for a commit at the beginning of a month, and bill you at the end for extras, though completely prepay and post-pay agreements are also available with certain carriers.

After knowing your volume, you need to decide whether or not you would prefer a flat rate or "rate deck" service. If you have an advanced VoIP platform with an LCR, and can keep track of your usage, typically "rate deck" is best. However, if you would rather not deal with the complexities of having to keep track of your rates and usage, a flat rate service may be best. Note that unless you are terminating calls to a single country, flat rates are almost never available for A-Z international routes because the large variations in international rates.

Shopping Wholesale VoIP With SplinterRock


When shopping wholesale VoIP with SplinterRock, please make sure you know the following about your business's usage:

  1. Your local, long-distance, and international termination (outbound calls) volume for the last few months.
  2. Your toll free, and non-toll free origination (inbound calls) minute volume for the last few months.
  3. How many simultaneous calls does your system need to handle?
  4. For Advance Users: Your requirements for CPS (calls per second), ASR (answer-seizure ratio), ACD (average call duration), and any other considerations (e911, Directory Listing, fail-over and redundancy options, softswitch hosting etc.)

A good resource to have as you shop is your Call Detail Records (CDR), which you can acquire your current provider. This document will contain helpful information on your usage statistics, and can help you compare services. Ask them to send your CDRs to you as in .CSV or Excel format, and submit the file to us for an analysis. We will then recommend to you either one or more carriers that, when blended, will give you the best rates based on your current usage.

What Systems & Features Are Supported?


wholesale voip service providers

Our wholesale VoIP carriers support routes worldwide that fit common technical requirements and applications including:

  • Codecs G.711, G. 723 G.729, T.38, H.323 over SIP
  • Short call duration / predictive dialer traffic
  • Long call duration (cheaper rates and short increment billing)
  • Call back (hit 9 to speak with an agent)
  • DTMF support (touch tone dialing)
  • CLI (Caller ID)
  • US Domestic, Canada and International routes (China, etc)
  • Toll Free
  • Fax (T.38 & G.711)
  • Calling cards
  • IP failover and redundancy; disaster recovery

Please let us know if you have other/additional technical requirements.

Testing with Wholesale VoIP Providers: What Do I Need to Test?


Before you sign up with a wholesale VoIP carrier, you will want to test a particular carrier's network for call quality, provisioning speed, and other technical concerns. Most wholesale VoIP providers will allow you to test their network for a short period of time. That way, you can become familiar with a carrier before you agree to any sort of long-term relationship.

Many carriers offer a very limited testing phase with no deposit (limited to a few channels, no international calls, no 411/911). In order to test the full capabilities of a carrier, be prepared to either pay a small deposit or sign a short-term agreement for full access to their network.

Make sure that your VoIP system is close to final production when you begin your test. Also, you will need at least one static IP address. (Authentication based on username and password is possible, but will limit your option of carriers).

For more information regarding our Wholesale VoIP provider service offerings, contact us at 800-884-7715 or request a free consultation online.

To speak with one of our consultants about a specific application or to learn more about our services, please contact us by phone or through our web contact form:
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